Helping the Next 4 Billion Go Online Part II: Prototyping Solutions for Digital Literacy Education

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Victor Udoewa
Neil Mathew
Anuranjan Gupta
Lea Bauer
Lokesh Bhog
Bhawana Prabhakar
Parivartika Patel
Louie Al-Hafidh

Abstract

In 2015, over two hundred million people, around the world, went online for the first time bringing the number of people worldwide using the Internet to 3.2 billion. Still, a majority of the world, about 4.2 billion, is offline. The barriers to going online and becoming digitally literate can be greater than just infrastructural obstacles, including psychosocial barriers related to incentives, affordability, and user capability. Our goal is to help the next 4 billion go online by designing an educational solution to equip people with digital literacy skills to improve their lives. We have employed a human-centered design methodology through community research, synthesis, ideation, prototyping, and piloting to build solutions first for northern and central India. The design may be re-contextualized in order to scale to new locations. This paper focuses on the ideation and prototyping parts of the design phase and the initial pilots of the delivery phase, which are still in progress.

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